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Custom Solutions for Global Clients

Our comprehensive, flexible portfolio of benefit products, programs and services is designed to meet the needs of clients anywhere.

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We Give You the Resources You Need

Use the secure broker website to access product, program and medical plan information. Also find tools to help you better serve your clients.

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FAQs: Medical & Travel Coverage

We understand that you and your customers are likely to have questions about the cover available under the terms and conditions of Aetna plans in relation to COVID-19 (Coronavirus). Click to find out the key points we anticipate you’ll want to know.

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Find the right solutions for your clients

We work with you to design plans for your globally mobile clients that meets their needs. Our extra cover options mean that you can tailor a plan just for them.

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Aetna Well-being

Welcome to Aetna Well-being, a clear and easy way for you to access health and well-being resources available as part of your health care benefits.

Transcript: Welcome to Aetna Well-being: a clear and easy way for you to access health and well-being resources available as part of your health care benefits.

As an Aetna International member, you can find these resources by logging in to your Health Hub, your member portal.

To keep things simple, Aetna Well-being contains four easy-to-navigate categories: Mind, Body, Living and working abroad, and special member offers.

Each of these gives you access to a range of self-help tools and professional support, carefully chosen to help you take care of your overall well-being in a way that makes most sense to you.

Let’s start with Mind. Here you'll find key resources, detailed articles and professional support to help you stay on top of your emotional and mental well-being.

For example, take advantage of Wysa — a mental well-being app developed by leading clinicians. You’ll have an AI chat buddy who listens, and tools and coaching that support you to overcome stress, depression and anxiety.

There are also member offers on leading apps to help with your sleep, get personalised activity plans and manage chronic pain, and even help boost your emotional intelligence.

If you have the Aetna International Employee Assistance Program benefit, you can sign-up for professional therapeutic counselling sessions over the phone or in-person to better learn how to cope with stress, anxiety, and more!

Next, Body helps you take care of your physical well-being. It’s packed with educational articles, guides, videos and webinars to help you stay fit and healthy.

Get up to 25% off gym membership at ClassPass, giving you access to over 30,000 gyms and studios around the world as well as thousands of live and on-demand workouts you can do anywhere without needing an annual subscription. Other offers include great deals on self-help physio and online smoking cessation programmes.

The Aetna International In-Touch Care and vHealth Service can also help you manage your physical health, by providing direct access to a team of Aetna International nurses and doctors.

Moving and settling into a new place can be complicated and unnerving, which is why we’ve developed resources to support our members and their families who live and work abroad.

Living & working abroad gives you access to Work-life support for help solving every day overseas challenges, such as sourcing local childcare and finding recommended local traders, no matter where you are in the world. Access a life coach or help to navigate the complexities of managing a team overseas with Manager Assistance Services. You can also find out about and register for WorldAware, our crisis response partner who we work with to keep members and their families safe in today's changing global landscape.

Finally, all of your well-being benefits are in one place. You can find specially selected offers on a wide variety of great apps and support to enable you to have a happier and healthier lifestyle.

So, log-in to your Health Hub today and discover how easy it is to improve, manage and balance your physical and mental well-being — on your terms.

Wherever you are, we’re there with you.

Exceptional support for your clients

Secure member website

The redesigned member website features an online claims centre along with a library of health and wellness information. Members can access plan documents and forms all in one place.

Member services

Our easy-to-access member services include a 24-hour service center and help to coordinate care.

Learn more about member services

Mobile assistant app

Members get the most important features of the secure member website at their fingertips, including:

Find a doctor
Schedule an appointment
Submit and track claims

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Making your job easier

Looking for a specific form or document? Need to contact us? We're here to help you grow your business.

Broker support and resources

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